Returns & Exchanges

At Ulanzi, we want you to be completely satisfied with your gear, which is why we offer a 30-day return policy for items in original condition. If your purchase doesn't meet your creative needs, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all accessories, manuals, and protective materials are included.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable carrier to the address specified by our customer service team.

• 4.
  Inspection and Refund

  Once your return is received and inspected at our warehouse, we will process your refund or exchange within 5-7 business days.