Frequently Asked Questions
Everything you need to know about Ulanzi gear and services.
How long does shipping take for my order?
Standard shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Does Ulanzi gear come with a warranty?
Yes, all official Ulanzi products come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your smartphone rigs compatible with the latest iPhone and Android models?
Most of our rigs and tripods feature adjustable mounts designed to fit smartphones ranging from 2.2 to 3.5 inches in width, including the latest Pro and Max models.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.